What payment methods do you accept?

We accept Various payment methods. Check our payment options here.

Do you offer free shipping?

Yes, we offer free shipping within Australia Check our Shipping Policy for more information.

What is your return policy?

Our return policy is valid for 30 days. You have 30 days to return your product(s) after you've received it. Once 30 days have passed, we unfortunately cannot accept your return(s) anymore. You can find our return policy here.

When will I get paid after returning my product?

Once we receive your returned and approved the return, you will get refunded within 7 days.

How can I track my order?

We will e-mail you a tracking code. You can track your order using our Track Order page.

Do you ship internationally?

No, we only ship our products to Australia for the time being.

What if I receive a defective or wrong product?

If you receive a defective or wrong product, please contact us as soon as possible. You must provide us with photographic evidence. We will then ensure that you receive a good product free of charge to replace the damaged or wrong product. If you need to return the product to us, we will cover these costs.

Check our Return Policy for more information.

Can I cancel my order after I've placed it?

We offer a 2-hour cancellation window after placing your order. If you change your mind within this time, please let us know and we'll cancel your order for you.

How can I contact customer support?

You can contact our customer support team by visiting our contact page, where you can find a contact form to fill and submit or you can fin other contact information here, such as email.

How do I know if an item is in stock?

If you can add an item to your cart, it's in stock.

Do you have a physical store location that I can visit?

We're an online-only store, which allows us to offer the best prices and selection to our customers.

Can I bulk order for my business or organization?

Yes, you can! Please contact our customer support team for more information on bulk ordering.

How long will it take to receive my order?

Your product will be shipped in 1 to 3 days, fulfilled Mon. to Sat. and the transit time will take 4 to 7 days, Delivered Mon. to Sat.. You can check our Shipping policy for more information.

What is the process for exchanging a product?

If you wish to exchange your item(s), please contact us first. In this scenario, you must return the item(s) you want to exchange, within 30 days after delivery and place a new order. The customer is responsible for paying the shipping costs.

Contact us

Address: Daalwijkdreef 47, Amsterdam, 1103 AD, Netherlands

✉️ Email: support@vanhallenmelbourne.com
💬 FAQ: Frequently Asked Questions
📱 Phone: +31687971030

Contact Form: click here

Shop Name: Van Hallen Melbourne
Company number: 87335751
VAT: NL004398918B70

Customer service hours:
Monday to Sunday: 9:00 am to 5:00 pm AEST

We aim reply to your e-mail within 1 day