Shipping Policy

Key information:

• Order cut off time: 2:00 pm AEST
• Handling time: 1–2 business days (Mon - Fri)
• Delivery time: 4–7 business days (Mon - Fri)
• Free shipping on all orders within Australia

Shipping process

Once you place your order, you will get a confirmation email. It takes us 1–2 business days (Mon - Fri) to process the order and if you place the order before 2:00 pm AEST, we'll start working on it the same day.

Once dispatched, we will send you an email containing tracking information and your tracking code. Normally it takes 4–7 business days (Mon - Fri) before the order reaches you. We offer free shipping on all orders.

Delayed orders

Have 9 business days (Mon - Fri) passed and you still don't have your order? Sorry for that, but delays can happen due to various reasons, such as bad weather, holidays and so on. Please give us additional 3 business days (Mon - Fri). If the package doesn't arrive by then, please contact us and we will help you finding it.

Order Cancellation

If you decide to cancel your order, just send us an email at support@vanhallenmelbourne.com as soon as possible. Once your order has been processed, we won't be able to cancel it anymore.

Damaged or Wrong Items

Inspect your order upon delivery, if the item is damaged during transit or if you find out that we send you a wrong item, please take pictures of the issue and contact us immediately. We are very sorry if this happens. Our customer support will make sure you get a replacement.